
I was first attracted to lulu.com because, like many people, I wanted a quick, easy, and independent/liberating way to publish my book and begin selling it. The process seemed simple enough. I signed up for a free account and started a new project. After choosing the book’s properties (as a soft cover book with saddle stich binding at 8.5 x 8.5 dimensions and color printing), I uploaded my images (since my book is a children’s picture book, all of my pages were images. I chose .png format at 300 dpi), uploaded my cover art, entered in a brief description of the book and its details (author, type of copyright, etc.) and voi-là! My book was complete!
Before taking the leap to buy an ISBN number on it, I decided to order one myself and see what type of quality lulu.com is offering. And boy am I glad I did!
The first thing I noticed when I received the book in the mail was that the colors were all wrong. They were entirely too dark and dull, and the contrast was much higher than it appears in my images. The only place where the contrast didn’t appear to be high was between some of my blues and my cyan greens. They almost seemed to run together in a highly monotonous way. Aside from maybe the rich reds, which actually appeared somewhat orange, there was very little vibrance to the colors.
At first, I accused myself of wrong doing, noting that my images had been in RGB format. So I accessed lulu’s live chat for customer assistance to see whether or not I should switch my colors to CMYK format. They discouraged me from doing so, and only suggested I make sure my dpi was between 300-600dpi and read their help menu on .pdf formats (which told me the exact same things). I began to discover that lulu.com’s live chat help service really isn’t all that helpful, but I’ll speak more on that later.
Anyway, there was no real solution at lulu that explained why the colors turned out the way they did or what I should do about it. I even experimented with my files, and switched them as is to CMYK, but that still did not produce the same colors I was seeing on my printed copy of the book.
The second thing I noticed was this “book” did not feel like a book at all it felt like a pamphlet. For starters, the soft cover is incredibly thin and too brittle for a book cover. It would take practically no effort at all to place a permanent crease into the book, and “shelving” it seemed laughable. I have magazine that seem to be more durable than this “book” was. For as pricey as it was to produce and ship, I was very disappointed by the quality. I am speaking only about the soft cover. saddle stitch books. Mine was roughly 20 pages long. I can’t speak for hard covers or novels.
The next thing I noticed was that the pages were not printed all the way to the bottom. I worked hard to make sure that all of my pages were the exact dimensions that the site demanded, yet aside from my cover image, everything else turned out short. Even if this problem does turn out to be my fault, lulu does not provide any (free) tools or safety guides for you to ensure your images are the correct size for printing. So you must be extra careful about htis.
Finally, customer service is pretty lame at lulu.com. The only upside is the speed and quickness in which they seek to assist you. It seems any time of the day or night, someone is up and ready on stand by, waiting to answer your questions. However, from the multiple encounters I have had with them, they seem only to be well versed in navigating the lulu.com website. Responses seemed often to merely direct me a link on lulu.com, where the summaries are incredibly vague and general. If you have hard pressing, specific, detail oriented questions about lulu’s printing processes, sottware tools/widgets, etc., be prepared to be disappointed.
If you are seeking to get your book “reviewed”, lulu offers expensive service packages where supposedly real experts will read and edit your work. You can also rely on the community forums area for reviews and ratings. This ultimarely seems a bit silly though, because all the reviewers can do is look at your cover image, description, and the few sample pages you gave them access to before they rate your book. It practically is “judging a book by its cover”.
So what was good about lulu.com, anything? Well, the production and shipping time wasn’t that bad. Using the US Postal ‘media mail,’ I was able to receive this book faster than I expected. But that’s about it for lulu.com. I am going to remove my book from that site, and look for a literary agent to show me the ropes and help promote my book to publishers.
Hope that helps give you soome insight into lulu.com. This was my experience, and other people might have had better ones.
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EDIT: I was watching an online video or something where they are speaking about lulu and print-on-demand services. They said that when these companies boast of placing your “book” in libraries, on book shelves, and stores world wide, what they are really saying is they will place a listing of your book in the databases of all these places. However, the lulu’s of the world do not have buy back return policies with these stores, and thus are not taken too seriously,
EDIT 2: If there is anything about this post that is unclear or has typos, it is because I was writing it at 3:3om in the morning. Another edit will surely come after I get some sleep.
Posted by authorscj